Aged Receivables KPI
In 2024, Research Accounting launched a bold initiative to redefine its service standards through a new set of Key Performance Indicators (KPIs). One of its most critical goals was to reduce unpaid invoices aged over 151 days—a category at high risk of non-payment. On this page we provide regular updates to track progress against this goal.
Goal and Progress
In 2024, after benchmarking with peer institutions, Research Accounting established the goal of keeping unpaid invoices at less than 0.5% of prior-year externally funded research expenditures. In 2025, the OSVPR established an even more aggressive goal of keeping unpaid invoices below $3M.
Delivering Results: Research Accounting’s KPI Success and Service Commitment
Thanks to the dedicated efforts of Emily Decker and the collaborative work of teams across the university, Research Accounting achieved a dramatic reduction in aged receivables, reducing unpaid invoices over 151 days from $14.5M (December 2023) to $2.5M (May 2025), significantly surpassing its target ($5.2M).
Research Support Transformation Project
We are looking to invest smartly in growing our $1.239B enterprise, by improving the usability and transparency of Penn State research support processes for researchers, sponsors, research administrators, and research project managers. Learn about our progress and provide your feedback.